Complaints and Grievance Policy

We are committed to achieving and maintaining an environment that is positive, productive and harmonious, where complaints, grievances and appeals are managed promptly, confidentially, impartially and fairly.

Complaints and Grievance Policy

Client Complaint Procedure
COVID-19 Information

Volunteering Australia COVID-19 Position Papers No. 1 & 2

Volunteering Australia and the State and Territory volunteering peak bodies are monitoring the evolving COVID-19 situation closely and are actively providing guidance to the volunteering community during these very challenging times. In order to clearly articulate our position around a number of issues regarding COVID-19 and the volunteering sector, two policy position papers have been published (see above).