Quality management meeting

Quality Management and Continuous Improvement

Effective volunteer involvement results from a system of good practice, review and continuous improvement.

Quality management and continuous improvement ensures that the organisation has a way of monitoring how well its involvement of volunteers is working and identifying ways of improving the outcomes for both volunteers and your organisation. 

Opportunities can be provided for volunteers to provide feedback about the organisation’s volunteer involvement.

National Standards for Volunteer Involvement Refresh Project

The National Standards for Volunteer Involvement (NSVI) are being refreshed to ensure they reflect the contemporary environment and continue to support the volunteering ecosystem. The NSVI Refresh Project will involve consultation with the volunteering ecosystem and draw on the extensive engagement undertaken during the development of the new National Strategy for Volunteering. The current National Standards should continue to be used until the refresh program is completed.

The NSVI Refresh Project will involve two phases:

  1. Development of refreshed National Standards.
  2. Development of resources to support implementation of the refreshed National Standards. 

The refreshed National Standards will build on the new National Strategy for Volunteering to support a vision for inclusive, safe, and sustainable volunteering in Australia. The NSVI Refresh Project is being funded via the Australian Government’s Volunteer Management Activity.

The current National Standards should continue to be used until the refresh program is complete. 

National Standards for Volunteer Involvement

The National Standards for Volunteer Involvement provide a best practice framework for supporting the volunteer sector in Australia providing a useful tool for organisations.

The National Standards for Volunteer Involvement are practical and can be easily adapted to different organisations and types of volunteering.

View our training calendar for National Standards Workshops which assists organisations to prepare and plan for their implementation with the guidance of experienced facilitators and support from the sector.

The National Standards for Volunteer Involvement are the intellectual property of Volunteering Australia. They are recognised within Australia as the best practice for volunteer involvement.

As the owners of the National Standards for Volunteer Involvement, Volunteering Australia has endorsed its Foundation Members, the State and Territory Peak Bodies for Volunteering, as being the sole organisations authorised to deliver training and develop resources on the National Standards for Volunteer Involvement.

Any unauthorised use of the National Standards for Volunteer Involvement is strictly prohibited.