Re-engaging Volunteers into Residential Aged Care Facilities (RACF's) Program

The recruitment and onboarding of volunteers to provide non-clinical social support and care to residents of RACFs impacted by COVID-19. 

What is the project about?

Registrations of interest to volunteer               

 EMAIL ENQUIRY   REGISTER HERE                   

Facilities (RACFs), and to re-engage volunteers within the aged care sector. 

The Australian Government is seeking to ease social isolation, loneliness, and other mental health pressures experienced by aged care residents during the COVID-19 pandemic.  

As part of the national volunteer recruitment strategy, the South Australian and Northern Territory program will see hundreds of aged care facilities connected with volunteers in all regions of the state. Over 1200 volunteers will be placed over a six-month period. 

About the role

Volunteering SA&NT invites people who are over 18 years of age and are fully vaccinated against COVID-19, to register their interest to volunteer within the next 3-6 months at an aged care facility local to where they reside. 

By volunteering your time, you will be supporting older people by meeting their social and emotional needs, whilst easing the loneliness and social isolation that they may be experiencing.  

The non-clinical volunteer tasks could include:

  • Companionship, social engagement, and conversation
  • Leisure activities such as reading or music
  • Providing access and supervision in outdoor spaces
  • Assisting with physical activity and exercise
  • Administration support such as answering phones, internal message running, restocking personal protective equipment (PPE)
  • Optional assistance with basic grooming and personal care such as hair brushing 

    NB. You will not be expected to provide showering, dressing, medication management, wound dressing, continence management, technical, high risk or complex transfer of residents, documenting provision of care, nor would you be in contact with isolated residents due to infection or illness.

Once registered, we will begin the screening and onboarding process, throughout which you will be provided with mandatory online training in the use of Infection Control, correctly fitted PPE, and aged care specific foundational training provided by Altura Learning.

Upon commencement at a selected RACF, the registered facility will provide you with: 

  • Orientation
  • A primary point of contact for communication and supervision
  • Correctly fitted PPE and Rapid Antigen Testing at no cost to you
  • Additional facility-specific training if required
  • Volunteer insurance
  • Compliance with the National Standards for Volunteer Involvement

Your commitment 

Prior to commencement as a RACFs volunteer, you will be required to: 

  • Complete a National Police Check
  • Complete online training relevant to your role within an aged care facility
  • Provide evidence of up-to-date COVID-19 and Influenza vaccinations 

Volunteering SA&NT will support you through this screening process and will fund all necessary requirements. We ask that you commit to 3-6 months. 

NB Volunteers are required to meet the COVID-19 vaccination requirements in accordance with Health directives for aged care support services workers.

SA Health
NT Government

How will you be helping?

Your role will be to provide non-clinical social and emotional support to older people residing in aged care facilities.

Your time and dedication to this role will reduce the social isolation and loneliness that many residents have been experiencing as a result of COVID-19.

The impact your contribution will make to the lives of aged care residents and the RACFs workforce is immeasurable.  

Every volunteer makes a difference, every hour counts.

Registrations of interest 


Information for Residential Aged Care Facilities

 FACT SHEET                    

For more information
T 08 8221 7177

The Re-engaging Volunteers into Residential Aged Care Facilities (RACFs) Program is an initiative of the Australian Government Department of Health and is proudly supported by Volunteering SA&NT.