How to deal with issues

Volunteer Issues

From time to time things don't go well when you are volunteering, the following suggestions may help you resolve any issues or conflict.

Resolving disputes

As there is no equivalent to ‘fair work’ regulations for volunteers, the first step is to consider the best way to resolve the issue. Do you wish to continue in your volunteer role, or in a different role within the organisation? Is this conflict affecting your relationships and day to day life with other people, either inside or outside the organisation? For some people, walking away will be a hard decision, however it may have the least impact, both emotionally and practically.

Internal policies

If you decide to pursue the matter, please refer to your organisation’s policies and procedures for grievances or conflict. Perhaps there is someone in your organisation that you can talk to in the first instance. Eg. supervisor, volunteer manager, committee member or management.

If you need further help, support or advice


Safework SA
T 1300 365 255

Uniting Communities Mediation Services
T (08) 8342 1800

Provides free legal help to individuals who cannot afford legal assistance 
T (08) 8313 5005  Email

South Australian Equal Opportunity Commission
Information, education and assessing and resolving complaints
T 8207 1977  Country caller T 1800 188 163  TTY (hearing/speech impaired) T 8207 1911 
Email   Website


Community Justice Centre (CJC), Northern Territory Government
T 1800 000 473 Email

Northern Territory Anti-Discrimination Commission
Public education and training, handling complaints and community engagement 
T 1800 813 846 (Freecall)  T 08 8999 1444  Email

Northern Territory Legal Aid Commission
Legal Aid Helpline T 1800 019 343 Website

If you are feeling anxious or upset and need to talk with someone at any time

T 13 11 14